FAQs - janesjewelry.com

Frequently Asked Questions

How can I contact janesjewelry.com?

You can call us at 800-424-2185 or email us at info@janesjewelry.com

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What happens after I’ve placed my order?

Once your order is processed, you should receive it within 3 to 7 business days.

How are products delivered to me?

USPS 1st class mail.

What is your refund or exchange policy?

Up to 30 days after receipt of purchase with original packaging. If you would like an exchange, please include this information with your return.

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We respect your privacy.

We never sell, share or rent your personal information to any third parties under any circumstances. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these organizations for marketing purposes.